Category: FAQs – Patient & Patient Account

This might be due to a mismatch in Java version. You may have Java 6, which may not be fully compatible with PS applications. You can confirm Add/Remove the Java version on the system by going into the Control Panel Programs (or Programs and Features if Vista/ Windows 7) and go through the list & […]

To run batch eligibility, go to Report Central from the main menu and select A10. Eligibility Status Report. Generate the search results by applying the required search parameters, such as Appt. Start Date, Appt. End Date, Appt. Type, Appt. Status, etc. and click on Search. To check the eligibility, click on Check Eligibility after the […]

If the authorization number is not linked with the patient case, then it won’t show in the Enter Charge screen.

No. Charges on HOLD in the Enter Charges screen will not show up on the AR or Patient Ledger.

It is not possible to physically delete a patient record. However, the patient can be deactivated by using the Active checkbox in Patient Demographics page. Go to patient search, and select the patient. When the demographics screen opens, uncheck the Active checkbox and save.

On account is Patient Credit which is yet to be posted.

If any claims are submitted for the particular insurance company, it is required to end-date the insurance and add a new one with updated coverage information. If the claims have not been submitted, then we can manually change the coverage from primary to secondary or vice versa.

1. What is a Case? In PracticeSuite, a case is established on every patient and is necessary for every visit. A case identifies who the payer is for the patient’s visit. This enables the system to maintain a single patient record even when a patient has a situation that would require billing to more than […]

Guarantor Requirements For minor patients: Guarantor information must be provided before a case can be created. For adult patients: A guarantor is automatically created in the patient’s name when insurance information is added.

Go to Patient Demographics → Other Attributes. This screen allows you to configure the following statement and notification settings: Statement Generation: Enable or disable statement generation for this patient (highlighted in the image). E-Statement Notifications: Control whether the patient receives notifications when e-statements are sent (highlighted in the image). Appointment Reminders: Exempt the patient from […]